Refund Policy for BangladeshShoes.com
Subsidiary of Brands Mega Ltd, Dhaka, Bangladesh

At BangladeshShoes.com, we are committed to providing high-quality footwear and a seamless shopping experience. If for any reason you are not fully satisfied with your purchase, please review our refund policy below:

1. Eligibility for Refund

1.1 Defective or Damaged Products
If you receive a product that is defective, damaged, or not as described, you are eligible for a refund or exchange.
1.2 Wrong Items Delivered
If we send you the wrong product, we will offer you a full refund or replacement, based on your preference.
1.3 Change of Mind
Due to hygiene and safety concerns, we do not offer refunds for change of mind or products that have been worn or used.

2. Return Process

2.1 Requesting a Refund
To initiate a return and request a refund, please contact our customer support team within 7 days of receiving the product. You will need to provide the following information:

• Your order number
• A detailed description of the issue with the product (e.g., defective, damaged, wrong item)
• Photos of the product showing the issue (if applicable)
  2.2 Return Shipping
  Once your return request is approved, we will provide you with return instructions and a return shipping address. Please ensure the product is securely packed to prevent damage during return shipping.

3. Refund Process

3.1 Refund Method
Refunds will be processed to the original payment method used during the purchase. If the payment was made via credit/debit card, the refund will be credited back to your card account.
3.2 Processing Time
Once the returned item is received and inspected, your refund will be processed within 7-10 business days. Please note that processing times may vary depending on the payment provider.

4. Non-Refundable Items

The following items are not eligible for refund:

• Products that have been worn or used
• Custom-made or personalized products
• Products purchased through third-party sellers or affiliates

5. Exchanges

If you would like to exchange your item for a different size, color, or model, please contact our customer support team. Exchanges are subject to product availability, and you will need to follow the same return process as outlined above.

6. Shipping Fees

Shipping fees are non-refundable, and you are responsible for any return shipping costs unless the product is defective or incorrect.

7. Contact Us

For any questions or concerns regarding returns or refunds, please contact our customer support team at:

📍 BRANDS MEGA LTD, Navana Tower, Level-18, 45 Gulshan Avenue, Gulshan-1, Dhaka-1212, Bangladesh.